Shipping policy

Shipping Policy

Last updated: August 3, 2026

At Chroniclegear, we are committed to getting your order to you as quickly and securely as possible. Below you will find all details regarding our order processing times, shipping rates, and delivery expectations.

1. Order Processing

  • Processing Time: All orders are processed and handed over to our carrier partners within 1 to 3 business days.

  • Weekends & Holidays: Orders placed on weekends or public holidays will be queued for processing on the following business day.

2. Shipping Rates & Delivery Estimates

Shipping options and final rates are calculated dynamically at checkout based on your delivery destination and package weight.

Estimated Transit Times:

  • Domestic Orders (India): 3–7 business days

  • International Orders: 7–15 business days (Standard average. Depending on destination customs clearance, transit may occasionally take up to 20 business days).

Note on Bulk & Heavy Shipments: Free shipping promotions and standard checkout rates apply to regular consumer quantities. For high-volume or heavy-freight bulk orders, our team reserves the right to adjust shipping fees or arrange specialized logistics prior to dispatch.

3. Order Tracking

As soon as your package ships, you will receive an automated shipping confirmation email containing your direct tracking link and courier details.

4. Customs, Duties & Import Taxes

International shipments may be subject to import duties, value-added taxes (VAT), or customs handling fees upon entry into the destination country.

  • These charges are determined by local tax authorities and are the sole responsibility of the recipient.

  • Customs fees are not included in your checkout order total or shipping costs.

5. Damaged or Lost Packages

We take great care in packaging your orders, but in the event an issue occurs during transit:

  • Damaged Items: Please email us at support@chroniclegear.co within 48 hours of delivery. Include your order number along with clear photos of the damaged product and outer packaging so we can arrange a replacement.

  • Lost Packages: If your package shows no tracking updates or has exceeded the estimated delivery window by 7 days, contact us so we can initiate an official inquiry with the carrier.

6. Contact Us

For any questions regarding your order status or shipping terms, please reach out to our team at support@chroniclegear.co.